Frequently Asked Questions (FAQs)
1. What is Horizocart.com?
HorizoCart.com is your one-stop online shopping destination offering a wide range of products across categories like electronics, lifestyle, home essentials, accessories, and more — all at competitive prices.
2. How do I place an order?
To place an order:
Browse your desired products
Click “Add to Cart”
Proceed to checkout and enter your shipping details
Complete the payment process
Once confirmed, you will receive an order confirmation via email or SMS.
3. What payment methods do you accept?
We accept:
Credit/Debit Cards (Visa, MasterCard, etc.)
UPI (Google Pay, PhonePe, etc.)
Net Banking
Wallets (Paytm, Mobikwik, etc.)
Cash on Delivery (if available in your area)
4. Is Cash on Delivery (COD) available?
Yes, COD is available on select products and locations. You'll see the option at checkout if it's eligible for your area.
5. How long will delivery take?
Delivery usually takes 3–7 business days, depending on your location and the product. We’ll send you tracking details once your order is dispatched.
6. Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking link via SMS/email to monitor your delivery in real-time.
7. What is your return policy?
You can return most items within 7 days of delivery if they are unused, undamaged, and in their original packaging. Please refer to our Return & Refund Policy for more details.
8. How do I initiate return?
To request a return:
Email us at
Mention your Order ID and the reason for return
Attach clear pictures of the product showing its condition and the issue (if any)
Once we receive your request, our team will guide you through the return process.
9. When will I receive my refund?
Refunds are processed within 5–7 business days after the returned item is inspected and approved.
10. Do you offer warranty on products?
Some products come with a manufacturer warranty. Warranty details (if available) will be mentioned on the product page.
11. I received a damaged/defective product. What should I do?
11. I received a damaged/defective product. What should I do?
We’re sorry! Please email us at support@horizocart.com within 48 hours of delivery with pictures of the damaged product. We'll assist you with a replacement or refund.
12. How do I contact customer support?
12. How do I contact customer support?
You can reach us via:
Email: support@horizocart.com
Phone:+91 97519 65453
