Terms and Conditions
Welcome to Horizocart.com. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions, as well as our Privacy Policy and any other relevant policies posted on our site. Please read these terms carefully before using our services.
1. Acceptance of Terms
Whether you are browsing products, creating an account, or placing an order, your use of the site indicated that you understood and accepted these terms. If you were using this website on behalf of someone else—such as a family member, group, or organization—you confirmed you had their consent and that they agreed to be bound by these Terms. If at any time you did not agree with any part of these Terms, or were unsure about your ability to follow them, we recommended that you refrain from using the site until your questions were resolved. By continuing to browse or interact with Horizocart.com, you acknowledged your understanding of these terms and accepted full responsibility for your use of our platform.
2. Changes to Terms
Horizocart.com updated or modified these Terms and Conditions from time to time without prior notice. When we did, the updated Terms were posted on this page with a new effective date. We encouraged you to review this page regularly to stay informed of any changes. Your continued use of the website after such updates meant you accepted the revised Terms.
3. User Responsibilities
We asked all users to use the Website responsibly and respectfully. You agreed to use the Website only for lawful purposes and in a way that did not harm others or interfere with their use of the site. Users were prohibited from providing false or misleading information or impersonating others, uploading or distributing harmful software such as viruses, malware, or phishing tools, violating any laws, regulations, or rights of others, or attempting to disrupt or interfere with the website’s functionality. Failure to adhere to these responsibilities may have resulted in suspension or termination of your access to the Website.
4. Account and Security
To access certain services or make purchases, you may have been required to create an account. You were responsible for maintaining the confidentiality of your account details, including your password. You were asked to notify us immediately if you suspected any unauthorized use of your account. Horizocart was not liable for any losses resulting from unauthorized use of your account due to your failure to protect your login credentials.
5. Orders and Payments
When placing an order on Horizocart.com, all orders were subject to acceptance and availability. We reserved the right to cancel or refuse orders at our discretion, including due to stock shortages, pricing errors, or suspected fraudulent activity. Product prices and availability could change without prior notice. Payments had to be made through secure payment gateways, and we used industry-standard encryption to keep your financial data safe. In case of refunds or cancellations, the standard processing time by payment processors ranged between 5–7 business days depending on your bank or payment provider. If the refund did not appear in your account within this time, we recommended contacting your bank before reaching out to our support team. If the refund was scheduled on a weekend or a public holiday, the transaction was processed on the next working day.
6. Shipping and Returns
Please consult our Return and Shipping Policy pages for complete information. Horizocart strived for prompt delivery, but we were not responsible for courier delays or events beyond our control such as natural disasters or government restrictions. Returns were accepted only for eligible products within 2 days from the date of delivery and only for defective, damaged, or incorrect items. Customers had to contact support with their Order ID and photos. Items that were altered, soldered, misused, or marked non-returnable were not eligible for return. Returns had to include the original packaging, invoice, and any included accessories or manuals. If a replacement was not possible due to stock unavailability, a 100% refund was issued. Return shipping charges in approved cases had to be borne by the customer.
7. Warranty and Disclaimer
7. Warranty and Disclaimer
Unless otherwise stated, products were sold "as is" without warranties of any kind, express or implied. Horizocart made no guarantees that products would meet your specific expectations. Unless explicitly mentioned on the product page, no warranties were provided. All items were sold on an 'as-is' basis without performance guarantees. If you received a defective or damaged item, you were asked to contact us promptly. We handled the issue as per our Return and Shipping Policy.
8. Intellectual Property
8. Intellectual Property
All content on Horizocart.com—including text, graphics, logos, images, and software—was owned by Horizocart or its licensors and protected under copyright and trademark laws. Reproduction or use of any content without our written permission was prohibited.
9. Third-Party Links
9. Third-Party Links
Our Website may have contained links to external websites. We were not responsible for the content, privacy practices, or policies of these third-party sites. Use of such links was at your own risk. You were encouraged to review their terms and privacy policies before engaging with those platforms.
10. Limitation of Liability
To the fullest extent permitted by law, Horizocart was not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from inaccessibility due to maintenance, technical issues, or external events, errors or inaccuracies in website content, unauthorized access to personal data, or digital threats such as malware, viruses, or phishing. Horizocart’s total liability for any claim did not exceed the total amount paid by the customer for the specific product involved.
11. Fraudulent Activities
11. Fraudulent Activities
Horizocart monitored transactions to prevent fraud. We reserved the right to refuse or cancel suspicious orders. Fraudulent accounts could have been suspended or reported to authorities.
12. Termination of Use
12. Termination of Use
We may have suspended or terminated access to the Website without notice if users violated these Terms or behaved maliciously toward the platform or others.
13. Cookies and Tracking Technologies
13. Cookies and Tracking Technologies
We used cookies and similar technologies to enhance your browsing experience and analyze site traffic. By using this site, you consented to the use of cookies as described in our Privacy Policy.
14. Risk Transfer and Tracking
14. Risk Transfer and Tracking
Horizocart transferred the risk of loss, damage, or delay to third-party courier services at the point of dispatch. While most shipments included tracking features and optional insurance offered by the courier, customers were encouraged to choose trackable and insured shipping during checkout for added security—especially for high-value orders. Horizocart was not responsible for any damage or loss occurring after the package was handed over to the courier.
15. Governing Law and Jurisdiction
15. Governing Law and Jurisdiction
These Terms were governed by the laws of Tamil Nadu, India. Any disputes were resolved exclusively in the courts of Tiruchirappalli, Tamil Nadu. By using Horizocart’s services, you agreed to submit to this jurisdiction.
16. Contact Us
16. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Email: support@horizocart.com
Phone: +91-97519 65453
